Terms & Conditions

Definitions

“Booking” – The written request of the Customer for the provision of services including the Function, which The Venue Group agrees to provide subject to these terms and conditions.
“Contract” – The contract between the Customer and The Venue Group which is made pursuant to these terms and conditions.
“Customer” – The persons, firm or other body contracting with The Venue Group for the provision of services connected with a Function.
“Deposit” – A non-returnable non-refundable deposit of £2,000 plus VAT payable at the time that the Customer confirms a Booking.
“Function” – The event and services in respect of which the Customer has made a Booking with The Venue Group.
“The Venue Group” – Venues Management Ltd trading as The Venue Group and its employees.
“VAT” – Value Added Tax or any equivalent tax payable by law at the date of the Function.
“Venue” – The venue and premises managed by The Venue Group at which the Customer’s Function will take place in accordance with these terms and conditions.
“Venue Hire Fee” – The fee payable by the Customer for use by the Customer and the Customer’s guests of the Venue during the Function.
“Venue Manager” – The employee of The Venue Group to whom The Venue Group has delegated responsibility for liaising with the Customer and agreeing arranging and managing the preparation for the Function at the Venue.

Bookings

1. The Customer shall confirm a Booking by completing and returning the booking form together with payment in full of the Deposit.

2. A Contract is only made between The Venue Group and the Customer after The Venue Group has received the booking form and payment of the Deposit in cleared funds and The Venue Group has confirmed the Booking in writing to the Customer and no Booking shall be binding on The Venue Group until the requirements of this clause 2 have been met.

Deposits and Payments

3. The Customer will pay the Deposit at the time of confirmation and a Booking shall not be confirmed and a Contract shall not be made between The Venue Group and the Customer until such time as a Deposit has been paid in full.

4. The Customer shall pay the fees relating to the Booking and Function on the following terms:
4.1. The Venue Hire Fee (less the Deposit) shall be paid by the Customer no later than 9 calendar months prior to the date of the Function.
4.2. 50% of the Venue Group’s invoice for the Function (including but not limited to an estimated drinks package, the catering estimated package (as agreed with The Venue Group’s approved caterer), and the returnable damage deposit of £500) must be paid no later than 6 calendar months prior to the date of the Function.
4.3. The balance of The Venue Group’s invoice for the Function (incorporating but not limited to any agreed additions and based on the guaranteed final numbers of guests notified to The Venue Group in accordance with these terms and conditions together with any adjustments to the pricing of food and drinks packages) shall be paid by the Customer no later than 6 weeks prior to the date of the Function.
4.4. Any incidental costs or charges relating to the Booking and the Function (including but not limited to charges incurred on the date of the Function for additional staff, entertainment, food or drinks) shall be paid in full by the Customer on receipt of The Venue Group’s invoice and within 21 days of the end of the Function.
4.5. Bookings confirmed within 30 days of the date of the Function are to be paid in full at the time of confirmation.
4.6. All charges payable by the Customer shall include VAT at the applicable rate on the day of the Function.

Cancellation by the Customer

5. In the event that the Customer cancels the Booking or Function (or, subject to clause 9 below, changes or varies the Customer’s requirements for a Booking or Function, which results in a material reduction of the value of the Booking) then the following charges will be payable within 21 days of the date upon which the Customer notifies The Venue Group of the cancellation or change or variation:
5.1. For cancellations or changes or variations (other than a transfer of date which is dealt with at clauses 9 – 20 (inclusive) below) made more than 12 calendar months prior to the date of the Function the Customer shall forfeit the Deposit.
5.2. In addition to the payment under clause 5.1 above, for cancellations or changes or variations (other than a transfer of date which is dealt with at clauses 9 – 20 (inclusive) below) made fewer than 12 calendar months but more than 6 calendar months before the date of the Function the Customer shall pay the Venue Hire Fee together with 50% of The Venue Group’s invoice for the Function (incorporating any extras agreed with the Venue Manager from time to time).
5.3. In addition to the payments under clause 5.1 above, for cancellations or changes or variations (other than a transfer of date which is dealt with at clauses 9 – 20 (inclusive) below) made fewer than 6 calendar months but more than 6 weeks before the date of the Function the Customer shall pay the Venue Hire Fee together with 75% of The Venue Group’s invoice for the Function (incorporating any extras agreed with the Venue Manager from time to time).
5.4. For cancellations or changes or variations (other than a transfer of date which is dealt with at clauses 9 – 20 (inclusive) below) made fewer than 6 weeks before the date of the Function the Customer shall forfeit the Deposit and pay the Venue Hire Fee together with The Venue Group’s invoice for the Function in full (incorporating any extras agreed with the Venue Manager from time to time).

6. The Venue Group and the Customer agree that the charges set out in clause 5 above represent a genuine pre-estimate of The Venue Group’s losses under the circumstances.

7. The Venue Group shall endeavour to mitigate its losses under clause 5 above by marketing the date for booking by another customer in an attempt to reduce the amounts payable by the Customer. However any such reduction shall be at the discretion of The Venue Group, whose decision shall be final.

8. The Customer should obtain suitable insurance cover against the costs associated with the necessity of cancelling, changing and varying the Booking.

Transfer of Date of Function by the Customer

9. In the event that the Customer wishes to transfer the date of the Function (as specified in the Booking) to a new date, then clauses 9 to 20 (inclusive) shall apply.

10. Only one transfer of the date of the Function (as specified in the Booking) may be permitted (but subject always to the provisions of clauses 9 to 20 (inclusive)).

11. All requests for the transfer of the date of the Function must be notified in writing to The Venue Group in accordance with these terms and conditions, and are subject to availability. The Customer must include in the request, particulars of:
11.1. the original confirmed date of the Function (as specified in the Booking) that the Customer wishes to transfer and release; and
11.2. the proposed new date of the Function that the Customer wishes to book.

12. A request by the Customer to transfer the date of the Function may only be revoked with the written consent of The Venue Group.

13. Upon receipt of the Customer’s request to transfer the date of the Function (as specified in the Booking), and subject always to availability, The Venue Group may proceed to cancel the date of the Function (as specified in the Booking) and book the new (and transfer and change the) date of the Function as specified in the request from the Customer.

14. A request by the Customer to transfer the date of the Function will only be accepted and effective after The Venue Group has confirmed to the Customer in writing:
14.1. that it has received the Customer’s request (as required by these terms and conditions) to transfer the date of the Function; and
14.2. that the proposed transfer of the date of the Function is possible; and
14.3. that it agrees to the transfer of date the Function (as specified in the Booking) to the new date as specified in the request from the Customer pursuant to clause 11,
and the Customer has complied with its obligations in respect of new booking forms and payments as set out in clauses 15 to 20 (inclusive) below.

15. Following confirmation by The Venue Group of the new date of the Function as set out above, The Venue Group will send to the Customer a new booking form in respect of the new date of the Function. Within 10 days of the date of The Venue Group sending the new booking form to the Customer, the Customer must: –
15.1. complete and return the new booking form to The Venue Group; and
15.2. pay to The Venue Group any additional deposit, fees or charges that may be due in respect of the new date of the Function (in each case as notified by The Venue Group to the Customer).

16. The Customer acknowledges that the amounts (including, but not limited to, any Venue Hire Fees, may change as a result of the transfer of and to the new date of the Function.

17. The Venue Group will, at the time it provides confirmation to the Customer under clause 14 above, notify the Customer of the due date for payment of the balance of any Venue Hire Fee.

18. If any payment and/or the completed new booking form are not received by The Venue Group within the 10 day period set out in clause 15 above, then The Venue Group reserves the right to cancel the Booking and Function without further notice to the Customer. This applies to all Bookings and Functions.

19. The Venue Group’s then prevailing terms and conditions apply to all Bookings. The new date of the Function will be booked under The Venue Group’s then prevailing terms and conditions and will supersede any previous terms and conditions of The Venue Group.

20. PLEASE NOTE – the following fees and charges are payable by the Customer in respect of any transfer of the date of the Function.
20.1. In any case, an administration fee of £50, which is due and payable by the Customer at the date The Venue Group sends to the Customer a new booking form in respect of the new date of the Function pursuant to clause 15 above.
20.2. PLUS the amounts set out below (all such amounts (unless specified otherwise in the table below) being due and payable by the Customer at the date The Venue Group sends to the Customer a new booking form in respect of the new date of the Function pursuant to clause 15 above): –

If the request by the Customer to transfer the date of the Function is received by The Venue Group more than 12 months before the date of the Function (as specified in the original Booking)
£nil.

If the request by the Customer to transfer the date of the original Function is received by The Venue Group less than 12 months, but more than 9 months, before the date of the Function (as specified in the original Booking)
An amount equal to 50% of the Deposit relating to the original Booking (which may be deducted by The Venue Group from any such Deposit already paid and actually received by The Venue Group prior to the date of the request by the Customer to The Venue Group).
The balance of the Deposit (if any) relating to the original Booking actually received by The Venue Group prior to the date of the request by the Customer will be transferred and applied to the Booking and Function to be held on the new date of the Function.
The Customer shall pay the balance of the Deposit relating to the new date of the Function and the Booking relating to the new date of the Function..

If the request by the Customer to transfer the date of the original Function is received by The Venue Group less 9 months but more than 6 months before the date of the original Function (as specified in the original Booking)
An amount equal to 100% of the Deposit relating to the original Booking (which may be deducted by The Venue Group from any such Deposit already paid and actually received by The Venue Group prior to the date of the request by the Customer to The Venue Group).
The Customer shall pay a new Deposit relating to the new date of the Function and the Booking relating to the new date of the Function.

If the request by the Customer to transfer the date of the original Function is received by The Venue Group 6 months or less before the date of the original Function (as specified in the original Booking)
NO request to transfer the date of the original Function may be made and the provisions of clause 5 (cancellation) shall apply.

Cancellation by The Venue Group

21. The Venue Group may be prevented from carrying out its obligations under these terms and conditions in relation to a Booking by circumstances beyond The Venue Group’s reasonable control (including but not limited to government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters, war, damage to the Venue, loss of services such as electricity gas or sewage weather fire or failure of sub-contractors or suppliers), in which case The Venue Group shall notify the Customer in writing of, and the reasons for, such cancellation.

22. If The Venue Group is prevented from carrying out its obligations as described in clause 21 above, then The Venue Group’s liability to the Customer shall be limited to the amounts already paid by the Customer to The Venue Group at the time of the cancellation.

23. The Venue Group shall not be liable for any loss of or damage to any property, equipment stock, vehicles or possessions brought to the Venue by the Customer or the Customer’s guests, employees, contractors, agents or suppliers, or hired by The Venue Group on the Customer’s behalf.

24. The Customer acknowledges and accepts that any property or possessions referred to in clause 23 above will remain under the control and care of the Customer before, during and after the Function and that the Customer is in the best position to insure such property against theft or damage and accordingly it is reasonable for The Venue Group to exclude liability for such property to the extent referred to above.

25. Nothing in these terms and conditions shall limit or exclude The Venue Group’s liability for:
25.1. death or personal injury caused by The Venue Group’s negligence or the negligence of its employees, agents or sub-contractors; or
25.2. fraud or fraudulent misrepresentation.
Confirmation of Function details

26. Confirmation of all details relating to the Function shall be made by the Customer to The Venue Group no later than 6 weeks prior to the date of the Function.

27. The Customer shall notify the Venue Manager of guaranteed final numbers of guests attending the Function no later than 6 weeks prior to the date of the Function.

28. For the avoidance of doubt once guest numbers have been confirmed in accordance with clause 27 above then such numbers shall be the minimum basis for charging the Customer even if fewer guests attend the Function than were previously confirmed.

29. If the Customer seeks to make any changes to the Booking or Function fewer than 6 weeks prior to the date of the Event, each such change shall be requested in writing by the Customer and The Venue Group may at its absolute discretion choose to agree such changes subject to payment of a £25 administration fee for each requested change, together with any additional costs, by the Customer immediately on presentation of The Venue Group’s invoice for the same.

Supply of Additional Goods and Services

30. The Customer shall pay The Venue Group’s charges for any additional goods and services provided by The Venue Group at the request of the Customer or any person purporting to act on behalf of the Customer and having ostensible authority to do so unless covered by other provisions of this Contract.

31. Any special requests, incentives, discounts or other indulgences shall only be binding on The Venue Group if agreed and confirmed in writing by The Venue Group.

32. No food, wine, beer or spirits may be brought into the Venue by the Customer or the Customer’s guests, for consumption on the premises, unless the prior written consent of The Venue Group has been obtained and an additional charge has been agreed upon and paid.

Damage to Persons or Property

33. The Customer shall take (and shall procure that its guests, employees, agents and contractors shall take) every precaution not to injure any person or damage the Venue or any property of The Venue Group or any third party connected with the Function.

34. The Customer agrees to fully indemnify The Venue Group from and against all claims or demands by third parties (including but not limited to the employees, sub-contractors and guests of the Customer), at law or in equity in connection with the Function.

35. The Customer will ensure that nothing is affixed to the floors, walls, ceilings or columns of the Venue, or any other part of the Venue, by nails, screws, tape, drawing pins or other means, or suspended from the roofs or ceilings thereof unless previously agreed to in writing by The Venue Group.

36. The Customer shall pay to The Venue Group a £500 damage deposit payable prior to the Function in accordance with these terms and conditions. In the event of any damage or loss to the property including carpets, fixtures and decorations or alcohol being brought in and consumed at the Venue, a charge will be made from this deposit. For the avoidance of doubt, in the event that the damage deposit is insufficient to meet the cost of any loss or damage, then the Customer shall indemnify The Venue Group in full in accordance with clause 34 of these terms and conditions.

Timing of the Function

37. The Customer shall commence the Function promptly at the time agreed with The Venue Group and to ensure that after the Function, the Customer and all guests shall have left the Venue no later than the time set by The Venue Group under the terms of the Booking confirmation.

38. If a meal is provided by The Venue Group’s approved caterer as part of the Function, the Customer shall ensure that those attending the Function are ready to be served their food at the time agreed between the Customer and the Venue Manager and that unless otherwise agreed in writing, the meal is completed within a period of two hours, otherwise a supplementary charge will apply. This charge will be determined by the Venue Manager and will be added to the Customer’s final event invoice for payment.

39. The Customer agrees to reimburse all expenses incurred by The Venue Group resulting from breach of the Customer’s obligations under clauses 37 and 38 (including but not limited to any additional payments to staff).

40. The Customer shall ensure that the Venue is cleared of all materials and equipment brought into the Venue by the Customer, its guests or their employees, agents or contractors, by the time the Function has ended (or such other period as may be previously agreed in writing by the Venue Manager). If the Customer breaches its obligations under this provision, Customer shall pay an additional charge to The Venue Group for the excess period that the materials or equipment are located at the Venue.

Conduct of the Function in an Orderly Manner

41. The Customer will, when requested by The Venue Group, provide full details of the nature of, and agenda for the Function, the names of the guests and third parties and any other information required.

42. All electrical and audio-visual equipment must comply with the current IEE Regulations and Safety Standards current at the time of the Function. Utility connection and consumption charges will be payable by Customer where appropriate.

43. All performers engaged by the Customer to perform at the Venue must be in possession of public liability insurance to the value of £10,000,000. The Venue Manager shall have total authority to instruct live acts to operate, or cease to operate, as he or she sees fit within the Function requirements. The use of Pyrotechnics, smoke and dry ice must be approved in writing before the Function by the Venue’s Fire Officer.

44. The Customer shall indemnify The Venue Group, and its landlord, in respect of any and all claims asserted against The Venue Group, and its landlord, by the Function guests, or otherwise in connection with a breach of this provision by Customer.

45. Function entertainment (including but not limited to all bands and discos) must cease at the same time that the bar closes.

46. The Customer shall ensure that the Function will not be conducted and that its guests will not behave in a way which will, or may, constitute a breach of the law or cause a nuisance or be an infringement of, or occasion for, or render possible forfeiture or endorsement or non-renewal of licences for the Venue or conflict with The Venue Group’s fire certificates. In particular (but without limitation) the Customer shall ensure that there is no illegal betting or gaming.

Right of Admission Reserved

47. The Venue Group reserves the right to exclude or eject any persons from the Venue who it shall reasonably consider to be objectionable (including any person engaged by the Customer to provide production, entertainment or to perform any other duties at the Function). The Customer will be liable for any claims, losses or damages arising thereby except where the Customer establishes negligence or bad faith by The Venue Group.
Security

48. During Functions, security may be required and will be arranged by The Venue Group on behalf of the Customer and is chargeable to the Customer. The Customer agrees to indemnify The Venue Group against any claims by third parties and or losses or damages arising in connection with the arrangement of security services by The Venue Group.

49. Should the nature of the Function be deemed by The Venue Group (at its absolute discretion) to require additional security, this shall be chargeable over and above the normal services provided by The Venue Group.

50. The Customer acknowledges, for itself and on behalf of its guests, employees, contractors, agents and suppliers that all property, including but limited to, vehicles, is left at the Venue at the owner’s own risk and The Venue Group shall not be held liable for any loss or damage to such property.

Health and Safety

51. All proposed structures or other arrangements in connection with the Function must comply with health, safety, fire and other applicable regulations. The Customer shall obtain and maintain adequate insurance against any damage to the Venue and/or The Venue Group’s property and also for third party risks. The Customer shall produce details of such insurance upon request.

52. At least two weeks prior to the date of the Function, the Customer shall provide all relevant information relating to all construction plans for the Function to The Venue Group’s Health, Safety and Fire Officer who will review and approve the same subject to any recommendations or exceptions the officer may make, to which the Customer shall be bound.

53. Smoking and vaping are prohibited indoors at all Venues. The Customer shall confirm the location of any designated smoking area with the relevant Venue Manager.

54. The Customer shall not (and shall procure that the Customer’s guests, employees, agents and suppliers shall not) charge any electronic device in any of the power points at the Venue without the prior consent and knowledge of the Venue Manager in each case.

55. The Customer, its guests, employees and contractors may not enter any area other than those necessary and designated for use during the Function. Entry must be by prior arrangement with the concerned Venue Manager, and fire exit and automatic door closures must never be blocked open or obstructed at any time. The Venue Manager may (at his or her absolute discretion) delay the start of the Function if any fire exit or automatic door closure is blocked by equipment brought onto the premises for the Function, and no guests will be permitted entry until the problem is resolved.

Outdoor Wedding Ceremonies

56. The Venue Group may charge an additional, non-refundable fee of £500 to hold a wedding ceremony at any of its licenced outdoor venues.

57. The Venue Group is required by the registrar to have an alternative indoor venue available in case of bad weather. If the weather forecast looks too unsettled or unsatisfactory to proceed with an outdoor ceremony, The Venue Group may at any time decide and require (at its absolute discretion) that the wedding ceremony be moved to and take place at the alternative indoor venue.

General

58. The Venue Group may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights under the Contract and may sub-contract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

59. The Customer shall not, without the prior written consent of The Venue Group, assign, transfer, mortgage charge or sub-contract or deal in any other manner with any or all of its rights or obligations under the Contract.

60. Any notice or other communication given to a party under or in connection with the Booking and these terms and conditions shall be in writing addressed to that party at the following email address or the email address of the Venue Manager notified to the Customer from time to time.

61. The Customer shall supply to The Venue Group and the Venue Manager current email addresses and telephone numbers at which the Customer can be reached.

62. If any provision or part provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these terms and conditions.

63. If any provision or part provision of these terms and conditions is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provisions so that, as amended, it is legal, valid and enforceable and to the greatest extent possible achieves the intended commercial result of the original provision.

64. A waiver by The Venue Group of any right under these terms and conditions or at law is only effective if it is made in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by The Venue Group in exercising any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent nor restrict its further exercise of that or any other right or remedy.

65. Nothing in these terms and conditions is intended to, or shall be deemed to, establish any partnership or joint venture between The Venue Group and the Customer, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

66. A person who is not a party to the Contract shall not have any right to enforce its terms.

67. Where the Customer is made up of more than one person or entity, those persons or entities constituting the Customer shall be jointly and severally liable under the Contract.

68. Except as set out in these terms and conditions, no variation of the Contract including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by The Venue Group.

69. The Contract between the Customer and The Venue Group and any dispute or claim arising out of or in connection with the Contract or its subject matter or formation including with reference to these terms and conditions and any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

70. Each party irrevocably agrees that the court of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

  • Thank you so much to the whole team at Bressingham Hall & High Barn for our truly wonderful wedding this weekend!
    We had such a magical day and evening. The wedding ceremony was so special, the catering all day was delicious and the organisation throughout was just fantastic. It really was our perfect day.
    Darrin and I felt relaxed and happy all day and enjoyed the ambiance and atmosphere at this very beautiful and special venue. And so far, everything we are hearing from our guests - they did too!
    Thank you all so much x

  • I attended the wedding of Elly and John yesterday . I wanted to email you to to offer feedback as I have never experienced such an excellent wedding venue/ reception in my many years ! As a consultant in Hospitality I really feel that you you deserve an excellent review for the event you managed yesterday. The staff were friendly yet highly professional, from the initial drinks to the excellent and highly efficient meal service. The 3 course meal was truly delicious, all served at the right temperature, with fresh perfectly cooked vegetables and pork. The cinnamon ice cream was extremely flavoursome and likewise served at the correct temperature. Your chefs should be truly congratulated as this is not easy to achieve with large numbers.
    I also greatly admired the decor and relaxed yet formal ambience as well as the beautiful gardens of course. My sincere thanks for such a great experience.

  • Thank you to all at Bressingham for making our day perfect. We were only the 2nd wedding here and I was a little apprehensive however it all went perfectly. I cannot thank the staff enough who were all lovely but also a huge thank you to Samantha who did everything she could to make our day special. She really cares about her job and it shows. The food was great, service great, venue is stunning and everyone was buzzing afterwards. I wouldn't hesitate to recommend. Thank you all!

    Emily & Jason Doyle

  • We held our wedding here at the end of March and we couldn't have been more happy... From start to finish Sam, our wedding advisor, made sure the whole day was perfect for us, listening to everything we wanted. We both felt totally relaxed knowing every detail had been covered and organised. The barn where the ceremony was held had a lovely atmosphere with its charm of beams and special lighting. We had some really nice group shots in the courtyard area, as the weather was so lovely. The grounds of Bressingham Hall are so beautiful with wonderful backdrops for special photos. It was so nice to be all in one place with no travelling between the ceremony and reception. We had an amazing day and so did our guests, we just couldn't fault anything.

    Dawn & Chris Coleman

  • James and I had the most wonderful wedding at Bressingham Hall and High Barn! Sam and her team did an amazing job helping create a relaxed and calm atmosphere for our special day. It just couldn't of been more perfect. We were one of the first weddings at this new venue and we highly recommend it to any new couples considering it as a possible venue choice!

    Laura & James Palas

  • I would like to thank all of the staff for making Katie and Jacob's wedding day so special. Nothing was too much trouble. I would recommend Bressingham hall and High Barn to anyone who is thinking of getting married. Having the accommodation in the same grounds as the venue is such a great idea. No worries about getting to and from the ceremony and reception as it is all in the same grounds. The accommodation had everything that you need, there was enough space for everyone not to be in each other's way. The bedrooms were comfortable. Well done.

    Rosina Clark

  • We had our wedding at this gorgeous venue in June 2017 and had the most amazing day. The barn for the ceremony is beautiful and the marquee for wedding breakfast is perfect! Plus the on site accommodation made the whole weekend extra special and it was nice to be on site and to have somewhere special to get ready. The gardens at Bressingham are stunning and provide a great backdrop for photos, our guests loved wandering through them in the evening as well. The staff are great and made sure our day ran as planned and the food provided by chopping block was amazing, we had so many compliments!

    Rachel & Edd